FAQs

Find out everything you need to know here...

ARRIVING AT CHEL-SKI

Find out how and when to get to Chel-Ski and what happens on arrival.

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Planning your visit

Read about our opening times, booking information and what you’ll need to bring with you.

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During your session

Learn more about what you can typically expect from your session.

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our Facilities

Read about our facilities at Chel-Ski so that you can fully plan your visit.

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ARRIVING AT CHEL-SKI

How do I get to Chel-Ski?


Chel-Ski is equidistant from Fulham Broadway tube station and Imperial Wharf overground station.  The 11 and 22 bus routes stop closest to the centre. If you are arriving by car, there is parking available in Michael Road operated on a Permit Holder / Pay & Display basis. Please remember to bring change for Pay & Display parking and carefully check the restrictions if you park in Michael Road.

When should I arrive for my session?


Please arrive 30 minutes before the start of your session so that we have time to fit your boots and prepare for your session.

What should I do if I'm delayed getting to Chel-Ski?


If you think you are going to be late for your session, please let us know by calling our reception team on 020 3829 6961 so they can inform your instructor. If our phone lines are closed, please email a message to [email protected]

 Kindly note we cannot guarantee a full session if you arrive late.

What happens when I arrive?


Please check in at reception. They will check your booking is in order and take you through some paperwork. Once you’re checked in we will get you measured up for your boots and skis / snowboard (provided by us).

Where can I get changed?


We have changing facilities and a shower available for you to use.

Where do I leave my belongings and valuables?


We have personal lockers available for you to securely store your belongings during your session (you will need a £1 coin per locker).

Planning your visit

Are there any disability restrictions in skiing at Chel-Ski?


We provide ski lessons to anyone with additional needs or any disability. Working in partnership with Snowbility and Disability Snowsport UK we are encouraging the opportunity for snow sports for all. Please contact us prior to your session, if you require any special assistance.

What are your opening times?


We are open from 8am to 10pm, 7 days a week but times may vary so please double check for details (our phone lines are open from 10am to 8pm, 7 days a week - do leave us a message on our voicemail if all lines are busy or you're calling out of hours).

Are you closed over the Christmas / New Year period?


We will be open from 10am - 3pm on the 24th of December. 

We will be closed on Christmas Day, Boxing Day and New Year's Day.

How can I book a session?


Customers do need to book their visit to Chel-Ski in advance. Please call us to make a booking and we can take a payment over the phone (our phone lines are open from 10am to 8pm, 7 days a week - do leave us a message on our voicemail if all lines are busy or you're calling out of hours).

Can I book online?


Not yet, but we will make an announcement as soon as our online booking system goes live.

Can I book into any session?


We run separate sessions for skiers and boarders and we always aim to match customers of a similar ability so we can progress each session at the right pace.  So, for example, if you are a beginner you may find there are some sessions that are not available to you as these already have intermediate or advanced skiers booked into them.

 

Can I amend or cancel my booking?


Our terms and conditions for standard session bookings allow customers to reschedule or cancel their booking providing this is done up to 48 hous before their session start time. Please call our Reception team on 020 3829 6961 in the event you need to amend or cancel your booking. Separate terms apply to 1:1 sessions, family time slope hire, children's parties, school/college bookings, other private hire and corporate events.

Is there a minimum age restriction?


For regular ski sessions, the minimum age is 5 (we can cater for 3 and 4 year olds, but only as part of a private 1:1 lesson or during private family time slope hire). For regular snowboarding lessons, the minimum age is 8.

What equipment will I need?


We will provide you with boots, skis / snowboard and helmets (helmets are mandatory for any child aged 12 and under). If you have your own boots, feel free to bring them along but please don’t bring your own skis / snowboard as they need to be fully de-waxed to work on our specialist slopes (our slopes are revolving astro turf mats, watered frequently to make them a suitable surface for skiing and snowboarding).

What clothes should I wear and do I need to bring anything else with me?


You can come in jeans and a T-shirt if you like, but we do put water on the slope so you may get a bit damp! We advise you wear a long-sleeved lightweight top and loose fitting trousers (tracksuit bottoms are ideal) and long, smooth lightweight socks are the best option for your feet to fit ski boots as snuggly as possible. We'd recommend you bring a jumper with you and during colder months you may wish to wear warmer clothes. You won’t need a hat, gloves or goggles but feel free to bring these if you want to; some people like to wear gloves in case they fall on the carpet. There are changing facilities including a shower. 

  

 

 

During your session

Will I be able to ski / board on my own without an instructor?


Unfortunately not. All sessions are with an instructor.

How long will my session be?


Our standard sessions are one hour long.

How many other people will be on the slope with me?


A maximum of three adult skiers (or two adult boarders during a snowboarding session) are permitted on the slope together at any one time, supervised by an instructor. Up to four juniors are allowed on the slopes together during a ski session (up to three juniors during a snowboarding session).

How long will I ski / snowboard for?


During our standard sessions, customers are normally split into two groups with each group having approximately 30 minutes of slope time. Slope time may be divided into two periods of 15 minutes or three periods of 10 minutes.

What happens at the end of the session?


Your instructor will assess how well you progressed and recommend what course or package is best for your next sessions. You then take your boots and skis, wiped down, back to the racks and see reception about booking your next visit!  Feel free to stay a little longer and treat yourself to a well-earned refreshment in the Alpine Bar or chat to our staff about your experience!

our Facilities

Is there somewhere that parents / friends can wait or watch?


Yes! We have a viewing gallery as well as our lovely Alpine Bar.

Is there somewhere I can buy food and/or drinks?


Yes! The Alpine Bar serves hot and cold drinks (ranging from delicious coffees and teas to raw juices, milkshakes and other soft drinks) and a selection of paninis, cakes, brownies and other goodies.
 

Four delicious alpine menu options are now available to PRE-ORDER, to enjoy after your slope time - this works really well when combined with booking private slope hire for a family visit!
 

Each menu option serves up to six people:
 

Tartiflette @ £120
(served with salade verte)
Cheese fondue @ £150
(served with crusty bread, crudités & salade verte)
Raclette @ £180
(served with charcuterie, potatoes, pickles & salade verte)


Chocolate fondue @ £90
(served with an assortment of fruit and marshmallows to dip) 

Orders for any of these alpine menu options must be confirmed and paid for

AT LEAST 7 days in advance of your visit. Please speak to our Reception team to pre-order. 

Can I bring my own food and/or drinks?


Unfortunately customers/guests are not permitted to consume food or drink onsite unless it has been purchased from the Alpine Bar. The exception to this is where an area of the café has been reserved for a children's birthday party, or outside catering has been agreed as part of a private party / corporate event booking.