FAQs

Find out everything you need to know here...

ARRIVING AT CHEL-SKI

Find out how and when to get to Chel-Ski and what happens on arrival.

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Planning your visit

Read about our opening times, booking information and what you’ll need to bring with you.

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During your session

Learn more about what you can typically expect from your session.

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Our Facilities

Read about our facilities at Chel-Ski so that you can fully plan your visit.

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ARRIVING AT CHEL-SKI

How do I get to Chel-Ski?


Chel-Ski is equidistant from Fulham Broadway tube station and Imperial Wharf overground station.  The 11 and 22 bus routes stop closest to the centre. If you are arriving by car, there is parking available in Michael Road operated on a Permit Holder / Pay & Display basis. Please remember to bring change for Pay & Display parking and carefully check the restrictions if you park in Michael Road.

When should I arrive for my session?


Please arrive 30 minutes before the start of your session so that we have time to fit your boots and prepare for your session.

What should I do if I'm delayed getting to Chel-Ski?


If you think you are going to be late for your session, please let us know by calling our reception team on 020 3829 6961 so they can inform your instructor. If our phone lines are closed, please email a message to [email protected]

 Kindly note we cannot guarantee a full session if you arrive late.

What happens when I arrive?


Please check in at reception. They will check your booking is in order and take you through some paperwork. Once you’re checked in we will get you measured up for your boots and skis / snowboard (provided by us).

Where can I get changed?


We have limited changing facilities and a single shower available for you to use should it not be in use already.

Where do I leave my belongings and valuables?


We have personal lockers available for you to securely store your belongings during your session (you will need a £1 coin per locker).

Planning your visit

What are your opening times?


We are open from 10am to 10pm, 7 days a week but times may vary with the time of season so please double check for details

Our phone lines are open from 9:00am to 8:00pm on weekdays, and 9:30 - 6:30pm on weekends - do leave us a message on our voicemail if all our receptionists are busy or you're calling out of hours.

How can I book a session?


We advise customers do need to book their visit to Chel-Ski in advance. Please call us to make a booking and we can take a payment over the phone (our phone lines are open 7 days a week

From 9:00 am to 8:00 pm Monday to Friday

From 9:30 am to 6:30 pm Saturday and Sunday

  Do leave us a message on our voicemail if all lines are busy or you're calling out of hours

Are you closed over the Christmas / New Year period?


We will be open from 10am - 3pm on the 24th of December. 

We will be closed on Christmas Day, Boxing Day and New Year's Day.

Can I book online?


Yes you can book online, please follow this link https://www.chel-ski.uk/booking to complete your booking.

Please be aware that you will not be able to book on the day for any session. I.e if you look at availability on Wednesday morning you cannot book for the Wednesday evening. If you'd like to book on the day please call our reception team.

Please don't hesitate to call if you need guidance

Do you ever offer online promotions?


Please do check our social media channels as very rarely we do put out discount codes for online bookings online. These offers are just available online and are not available via the reception team

Can I book into any session?


We run separate sessions for skiers and boarders and we always aim to match customers of a similar ability so we can progress each session at the right pace.  So, for example, if you are a beginner you may find there are some sessions that are not available to you as these already have intermediate or advanced skiers booked into them.

 

Can I amend or cancel my booking?


Our terms and conditions for group session bookings allow customers to reschedule or cancel their booking providing this is done up to 48 hours before their session start time.

Separate terms apply to 1:1 sessions, family time slope hire, children's parties, school/college bookings, other private hire and corporate events.

Please refer to your booking confirmation for full terms and conditions. Please call our Reception team on 020 3829 6961 in the event you need to amend or cancel your booking.

Are there any disability restrictions in skiing at Chel-Ski?


Working in partnership with Snowbility and Disability Snowsport UK we are encouraging the opportunity for snow sports for all. We offer Private 30-minute Sessions with 1:1 coaching for those with disabilities. This has included learning disabilities, such as autism, as well as a wide range of visual and physical disabilities. If you feel you could benefit from our adaptive lessons, or have any additional needs, please call and speak to a member of our team who will be able to help find the perfect session for you.

Is there a minimum age restriction?


For group ski sessions, the minimum age is 5. For Snowboard sessions 8 years old is the minimum. Prices for Children start from £34.95 per child

We can cater for 3 and 4 year olds, but only as part of a Private/ 1:1 lesson. Prices for a private session start at £225.

What equipment will I need?


We will provide you with boots, skis / snowboard and helmets (helmets are mandatory for any child aged 12 and under). If you have your own boots, feel free to bring them along but please don’t bring your own skis / snowboard as they need to be fully de-waxed to work on our specialist slopes (our slopes are revolving astro turf mats, watered frequently to make them a suitable surface for skiing and snowboarding

You will need to bring ski socks (or suitable socks) with you for when you wear the ski or snowboard boots for comfort and hygeine reasons. If you do not own any we do sell socks onsite at reception.

What clothes should I wear and do I need to bring anything else with me?


You can come in jeans and a T-shirt if you like, but we do put water on the slope so you may get a bit damp! We advise you wear a long-sleeved lightweight top and loose-fitting trousers (tracksuit bottoms are ideal).

For hygiene and safety requirements at Chel-Ski we will not allow anyone to wear our ski or snowboard boots without wearing a SUITABLE SOCK. Unsuitable socks include ankle socks / sports socks / socks that do not cover the length of a ski or snowboard boot. Ski Socks can be purchased at reception should you require them.

We'd recommend you bring a jumper with you and during colder months you may wish to wear warmer clothes. You won’t need a hat, gloves or goggles but feel free to bring these if you want to; some people like to wear gloves in case they fall on the carpet. There are changing facilities including a shower.

During your session

Will I be able to ski / board on my own without an instructor?


Unfortunately not. All sessions are with an Externally and internally qualified ski or snowboard instructor.

They will give you tips and tricks along the way helping improve your riding!

How long will my session be?


Our group sessions are one hour long, however you will only be skiing or boarding for 30 minutes during that hour.

Please see other questions for detailed breakdown of your session.

*Should you wish to ski or snowboard for a full hour then our Private Slope hire can accomodate this for you.

How many other people will be on the slope with me?


A maximum of three adult skiers (or two adult boarders during a snowboarding session) are permitted on the slope together at any one time, supervised by an instructor. Up to four juniors are allowed on the slopes together during a ski session (up to three juniors during a snowboarding session).

*All skiers and boarders are matched by age and ability.

I am an advanced skier or boarder, Can you help?


Our slope adjusts to whoever is on the slope in speed and gradient. We regularly teach many advanced skiers and boarders.

This technology is used worldwide for teaching people of all abilites.

I'm completely new to skiing and snowboarding, Can you help?


Absolutely our slopes are suitable for all abilities and Chel-Ski is one of the safest learning environments to start in. With a bar at the front  to hold onto / adjustable speed of the slope to your ability and constant supervision from our trained instructors

How long will I ski / snowboard for?


During our standard sessions, customers are normally split into two groups with each group having approximately 30 minutes of slope time. Slope time may be divided into two periods of 15 minutes or three periods of 10 minutes.

What happens at the end of the session?


Your instructor will assess how well you progressed and recommend what course or package is best for your next sessions, giving you a progress book.

Feel free to stay a little longer and treat yourself to a well-earned refreshment in theAlpine Baror chat to our staff about your experience!

Please see reception about booking your next visit with us! 

Our Facilities

Is there somewhere that parents / friends can wait or watch?


Yes! You are more than welcome to view from the arena around the slopes as well as our lovely Alpine bar where you can grab a selection of refreshments

Is there somewhere I can buy food and/or drinks?


Yes! The Alpine Bar serves hot and cold drinks (ranging from delicious coffees and teas to raw juices, milkshakes and other soft drinks) and a selection of paninis, cakes, brownies and other goodies. We also have a fully licenced bar with a selection drinks where you can relax after your ski or while you watch family members enjoy the slopes.

A range of delicious alpine menu options are now available to PRE-ORDER. For more details head to our Alpine Bar page, where you will be able to view current menu’s.

Can I bring my own food and/or drinks?


Unfortunately customers/guests are not permitted to consume food or drink onsite unless it has been purchased from the Alpine Bar. The exception to this is where an area of the café has been reserved for a children's birthday party, or outside catering has been agreed as part of a private party / corporate event booking.

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